Legal & Privacy
Privacy Policy
This Privacy Policy explains how PantangNow collects, uses, stores, protects and shares information when you use our website, applications and connected services.
1. Information we collect
Depending on the service you use, PantangNow may collect account information, contact details, delivery addresses, booking details, order information, payment references, communications, device and technical information, and information you choose to provide.
For services that require location or delivery coordination, we may process location or address information that you provide or permit us to use for that purpose.
2. How we use information
- To create and manage user, partner and vendor accounts.
- To process bookings, orders, payments and delivery requests.
- To provide customer support and service notifications.
- To prevent fraud, misuse and security incidents.
- To improve PantangNow products, operations and user experience.
- To comply with applicable legal and regulatory requirements.
3. Payments and delivery providers
PantangNow may share only the information reasonably necessary to complete a transaction or service with trusted third-party providers. These may include payment gateways, courier providers, on-demand delivery providers, messaging services and cloud infrastructure providers.
For example, delivery information may be shared with courier or delivery partners such as EasyParcel or Lalamove when you select or use those delivery services.
4. Data protection and retention
We apply reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or alteration. Information is retained only for as long as reasonably required for service delivery, legitimate business needs, dispute handling, security and legal obligations.
5. Your choices and rights
You may request access, correction or deletion of eligible personal information, subject to applicable law and records that PantangNow is required or permitted to retain.
You may also manage certain notification, account and service preferences through the PantangNow application where available.
6. Cookies and technical data
Our website and services may use cookies, local storage, logs and similar technologies for authentication, security, functionality, analytics and performance. You may control cookies through your browser settings where applicable.
7. Children
PantangNow services are intended to be used by adults or with the involvement and consent of a responsible adult where appropriate. We do not knowingly seek to collect personal information from a child without a lawful basis or appropriate consent.
8. Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated effective date.
9. Contact PantangNow
For privacy-related questions or requests, contact PantangNow through our official support channel.